Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you by email or phone.

Shipping Times

Because our products are sourced and shipped from international suppliers, delivery times may be longer than with a traditional retailer:

Destination	Estimated Delivery Time
Domestic (United States)	5–12 business days
International	10–25 business days

These are estimates only, starting from the date of shipping (not the order date), and can vary due to customs processing, carrier delays, or local holidays.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties, and Taxes

DirectShop Home is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and are collected by the delivery carrier or a customs office.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us at fernandasandovaldrop@gmail.com with your order number so we can look into it with the carrier.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will do our best to help redirect the package where possible.

Questions?

If you have any questions about your shipment, contact us at fernandasandovaldrop@gmail.com.