Return & Refund Policy

Our Commitment

We want you to be happy with your purchase. If something isn't right, we'll make it right — without the hassle of shipping products back internationally.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at fernandasandovaldrop@gmail.com with your order number and a photo of the item. We will offer you, at no additional cost:

• A full refund, or
• A free replacement item

You will not be asked to ship the item back to us.

Order Not Received

If your tracking shows no movement for more than 10 business days past the estimated delivery window, contact us and we will investigate with the carrier. If the package is confirmed lost in transit, we will issue a full refund or send a replacement.

Change of Mind

Because our products are shipped directly from our fulfillment partners, we are currently unable to accept returns for change-of-mind purchases (e.g. wrong size, no longer wanted). We encourage you to review product descriptions and images carefully before ordering. If you have questions about a product before purchasing, contact us — we're happy to help.

Order Cancellations

Orders can be cancelled free of charge as long as they have not yet shipped. Once an order has shipped, it can no longer be cancelled.

Non-Returnable / Non-Refundable Items

• Items marked as final sale
• Items damaged due to customer misuse
• Gift cards

How Refunds Are Processed

Approved refunds are issued to your original payment method within a few business days. We will notify you by email once your refund has been processed.

Questions?

If you have any questions about our return or refund policy, please contact us at fernandasandovaldrop@gmail.com.